SHIPPING & RETURNS
Return Policy
The Stitches Collection® are designed to withstand normal, everyday use a child will put a companion doll through.
If you are dissatisfied with your purchase, contact us at info@stitchescollection.com with details of your dissatisfaction and we will review this for either repair, refund, replacement where eligible.
Under the Australian Consumer Law, the consumer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees. Simply changing your mind does not constitute a major problem with the product.
The Stitches Collection® are designed to withstand normal, everyday use a child will put a companion doll through.
If you are dissatisfied with your purchase, contact us at info@stitchescollection.com with details of your dissatisfaction and we will review this for either repair, refund, replacement where eligible.
Under the Australian Consumer Law, the consumer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees. Simply changing your mind does not constitute a major problem with the product.
Shipping
Standard shipping charges apply for all deliveries. Australia only deliveries accepted. Shipping is divided into metro and regional zoning, unless picking up in-store at Common Groundz Community Cafe. We are only able to fulfil delivery if the appropriate rate has been applied for your purchase. Failure to select regional zoning for regional (non-metro) purchases may result in a cancelled order.